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“Your Call is Important to Us” – Is It? Really? #HoldNoMore
Back in 2009, I wrote an article called “The Do’s and Don’ts of Customer Service in a Social Media Age.” In it I outlined some ideas, complaints and thoughts about how Customer Service should be...
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How to Find and Fix a Leak in a Pool (Video)
If you own a pool, you have a lot of responsibilities. You need to ensure that it is safe. You need to make sure that it stays clean and doesn’t turn green. But most importantly, you need to make sure...
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10 Apple Watch Tips You Might Not Know About But Probably Should
If you have an Apple Watch, and you are like me, you have probably pressed every possible physical and virtual button and played with Force Touch to the point where you know each and every secret and...
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Content Creation & Social Media Advice: Don’t Force It!
One of the most difficult things being a content producer is, duh, producing content. Whether you are under a deadline, asked to write about something that you aren’t passionate about, or your content...
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How To Fix “Information Store Cannot Be Opened” on Outlook, Windows 10 & iCloud
There is nothing better than upgrading your computer to the latest and greatest operating system. Windows 10 is quite a nice refresh to PCs running Windows 7 or 8 and so when Microsoft announced the...
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NETGEAR Gear Running my Net – Two NETGEAR 802.11 AC WiFi Routers: R8000 & R7500
This past weekend at a dinner party, I was asked a question about Wi-Fi routers. Actually quite a few questions. The most obvious one was, what Wi-Fi router do you recommend. And why. That’s a loaded...
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Corporate Storytelling as a Brand Journalist
About two years ago, I started a job at Intel as a Brand Journalist. But, the position in general is not one that is widely known or used within corporations. There are various offshoots of it like...
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A Surprisingly Good Vacation Van: 2015 Ford Transit Wagon XLT
At the beginning of August, my family headed off on our traditional excursion to Lake Tahoe. Given that we would be gone for a week, I was a bit worried about the amount of luggage we would have to...
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Razer BlackWidow & Deathstalker Chroma Gaming Keyboards From a Non-Gamer...
I’m not a gamer other than occasionally playing a few racing games on my Xbox or PlayStation or a card game on my iPhone. And the closest my wife gets to gaming is playing some classic Atari games like...
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Tip: How To Add Attachments in iOS 9 Email
Now that Apple iOS 9 is here, and there are LOTS of little enhancements to learn about and potentially use, I found one that is a bit hidden but that I feel is critical to know how to use as it is...
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Becoming a Backyard Archeologist with the Toro UltraPlus Blower Vac
Over the past few year, my backyard had become a potential archeological dig site. While I love having gardeners to maintain the lawn (now dead due to the California drought) and the other flora, they...
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Rubbermaid Roughneck Trash Can – An Extra Set of Hands & Earthquake-Ready
There is something calming when you work in your yard. You become a bit closer to earth. You use a different part of your brain than when you sit at your desk all day. You get outside in fresh air. You...
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A Single Remote for All A/V & Home Automation: Logitech Harmony Elite Review
I wanted to start this review with a title that captured everything, but it was simply too long: “Taking the Complexity Out of Home A/V Device & Home Automation Management with the Logitech Harmony...
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Don’t Restrict Your Child’s Smartphone, Instead Discover via Monitoring with...
We all know that texting is dangerous (especially when driving). And we have been told that texting (and “sexting”) can be very dangerous for tweens and teens. In fact, we probably have been bombarded...
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12 Ways the Apple Watch Helps You Be a More Efficient Parent
As a parent or guardian of a child or children, you hold a lot of roles: housekeeper, cook, driver, project manager, janitor, psychologist and much more. Back in 2007, I wrote about figuring out the...
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Think Beyond Traditional Content to Make your Users Smile: the Bug Fix List
Content producers should always be looking for other avenues to engage their audiences. While content strategists often say that engagement is one of the most important measurements of successful...
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NETGEAR Nighthawk X8 WiFi Router Review: Fast Inside & Out
I have been lucky to have been a NETGEAR Ambassador for the past year which has allowed me to receive (for free) and test several NETGEAR devices, in exchange for my unbiased and honest reviews. The...
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Review & Giveaway: Schlage Sense Secures your Door without Keys
Home automation is all of the rage right now. From being able to remotely control your home’s temperature to turning on the lights to opening your garage door to even remote video monitoring, the...
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Touch of Modern: Exclusive Gear & Gadgets for Guys
With so many online shopping destinations on the Internet, how do you cut through the clutter and differentiate yourself and carve out a niche while providing a unique and somewhat exclusive buying...
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PSA: Watch Out for United States Treasury Telephone Scam
Have you received a phone call recently from (202) 754-8175 or (518) 861-9598 or perhaps some other seemingly normal looking phone number claiming to be from a person named “David” from the United...
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